Return & Refund

Thank you for choosing to shop with us at Bellasprom. We value your satisfaction and are committed to providing a seamless shopping experience. If you are unsatisfied with your purchase, we have outlined our return policy below.

Return Policy

1. Return Eligibility: You are eligible for a return if you meet the following conditions:
- The item(s) must be in original condition, unworn, and with all tags attached.
- The return request must be made within 14 days of the delivery date.
- The item(s) must not fall under the non-returnable categories (mentioned below).

2. Non-Returnable Items: The following items are non-returnable:
- Custom-made or personalized items.
- Items marked as "Final Sale" or "Non-Refundable" during the purchase.
- We do not accept free returns, which means if the problem is not caused by our workers, we have the right to deny the return.

3. Return Process:
- Contact our customer support team within 14 days of receiving your order to initiate the return process. You can reach us via email, as provided on our website.
- Please provide your order number, details of the item(s) you wish to return, and the reason for return.
- Our customer support team will guide you through the return process and provide you with the return process.
- Pack the item(s) securely in the original packaging, including all accessories and documentation that came with it.
- Write the order number on the return package.
- Ship the item(s) back to us using a trackable and insured shipping method at your expense.

4. Refund Process:
- Once we receive your returned item(s), our quality control team will inspect them for eligibility. If approved, we will process your refund.
- Refunds will be issued via the same payment method used to make the purchase. Pls note the shipping fee is not included, which means we will reduce the real shipping fee we sent out the package before, and there will be another 20% restocking fee to be reduced from the refund.

- Pls noted express shipping fee and rush order fee is nonerefundable.

- We do not support returns if the customers order the wrong size or just do not like how it looks when tried on, if insist on sending it back, the restocking fee will be 30%.
- Please allow up to 5-10 business days for the refund to reflect in your account.

5. Return Shipping Costs: Return shipping costs are the responsibility of the customer.

6. Exchange Policy: We currently do not offer direct exchanges. If you wish to exchange an item, please proceed with the return process and place a new order for the desired item. Or pls contact our customer service, our workers will find the best solution for you.

7. Cancel policy: All orders can not be canceled after 24 hours, if canceled, and the dress is not made well yet, there will be a fee of $50 for the fabric & workmanship that has been spent on the dress. If the dress is already made well, we do not support the cancellation, if insist on canceling, we can only refund 50%. 

Please note that our return policy is subject to change and any modifications will be updated on our website. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.


Tel: +86 19144202607

Once the return status is confirmed, the return address will be sent via E-mail.

Thank you for your cooperation, and we look forward to serving you again in the future.

Bellasprom Team